Frequently Asked Questions.
NB if your query relates to a problem accessing your SGUL email account, you must provide either a phone number or an alternative email address for us to contact you at.
I can't remember my password
If you cannot remember your SGUL account password you can reset it here. Please note you will be asked to confirm certain personal information for security purposes. Alternatively you can contact the Help Desk during office hours on 020 8725 5435 or at email@example.com.
I can't log into the SGUL Portal / my email /Moodle
If you are having problems logging into any of these applications you should try resetting your password here
If that doesn't resolve the problem you can either contact the Help Desk at firstname.lastname@example.org or preferably do so by visiting the Help Desk in person during office hours.
I have a query about using / accessing information on Moodle
In the first instance, any queries about using Moodle should be submitted via the contact details on the Moodle front page here
How do I access my email
Go to http://mail.sgul.ac.uk
Where can I find information on courses
For issues regarding Portal errors please email email@example.com