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Frequently Asked Questions.

NB if your query relates to a problem accessing your SGUL email account, you must provide either a phone number or an alternative email address for us to contact you at.


I can't remember my password

If you cannot remember your SGUL account password you can reset it here. Please note you will be asked to confirm certain personal information for security purposes. Alternatively you can contact the Help Desk during office hours on 020 8725 5435 or at helpdesk@sgul.ac.uk.


I can't log into the SGUL Portal / my email /Moodle

If you are having problems logging into any of these applications you should try resetting your password here

If that doesn't resolve the problem you can either contact the Help Desk at helpdesk@sgul.ac.uk or preferably do so by visiting the Help Desk in person during office hours.


I have a query about using / accessing information on Moodle

In the first instance, any queries about using Moodle should be submitted via the contact details on the Moodle front page here


How do I access my email

Go to http://mail.sgul.ac.uk


Where can I find information on courses





Contact enquiries page


Portal issues

For issues regarding Portal errors please email portaladmin@sgul.ac.uk